We were not notified when the vehicle was ready for pick up in Alaska, or even if it had reached Alaska, all of which was stipulated in the contract to be done. They charge entirely too much money to receive subpar customer service.ĭO NOT use this company! A HUGE lack of communication exists! After initial booking is completed there IS NO COMMUNICATION! We shipped our car from Oregon to Alaska and seriously believed we would never see the vehicle again! We were not notified when the vehicle was put aboard the barge or when it left port. I need to move a vehicle next year and I promise you I will not be using Alaska Car Transport. They were quick to take my money but can't be bothered to reply to emails. I've sent a couple emails requesting some sort of compensation and have gotten no responses back. I cant be on hold for a half hour while I'm working. I've called several times but the wait times are so long these days it's hard to get someone on the phone. Since my vehicle was late being picked up I had to pay extra money to rearrange my travel plans.
#Get it done transportation bbb update#
I didn't get a response until after the driver came and got my vehicle but the lady didn't have the status update on my vehicle when she reached out initially. I was told I would be updated if any changes but I had to reach out to find out what happened. The driver picking up my vehicle did not show up on time so I had to reschedule all of my other moving plans. I used Alaska Car Transport twice in the past and had great service but this last time was just ok.
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